Shipping policy
📦 Shipping Policy
Last updated: 30 July 2025
At Biltong Buddy LTD, we want to get your biltong to you as fresh and fast as possible. Here's everything you need to know about how we handle shipping and delivery.
🚚 Where We Ship
We currently ship to addresses across the UK mainland. If you're based in Northern Ireland, the Highlands, or other remote areas, please allow a little extra time for delivery.
International shipping is not currently available.
🕒 Processing & Dispatch Times
Orders placed before 2PM (Mon–Thu) are usually processed and dispatched the same day if booked in early enough, otherwise they will only be processed the next working day. Any orders placed Friday-Sunday will only be processed and booked in on Monday.
Orders placed after 2PM or on weekends/holidays will be processed the next working day.
Our goal is to dispatch all orders within 1–2 working days.
📦 Delivery Options & Costs
Service Estimated Delivery Time Cost
Standard Tracked 2–4 working days from £4.99 upwards
Express Tracked 1–2 working days £4.99 upwards (weight dependent) can cost up to £8.99-£10.99 on orders 5k upwards
All orders are sent via Royal Mail or a trusted courier APC with tracking included, you can pick who you would like to book your parcel with.
❄️ Perishable Product Handling
Our biltong is a natural, preservative-free product. To maintain quality:
Orders are packed in sealed, food-safe pouches.
For moist biltong, we recommend opening the bag upon arrival to allow airflow.
If you’re not consuming immediately, refrigerate or freeze as per our Storage Guidelines.
We are not responsible for spoilage caused by delayed collection from delivery depots or improper storage after delivery.
📬 Missed Deliveries
If your parcel is returned to us due to incorrect address details or missed delivery attempts, we can:
▪︎Resend it (shipping cost will apply again), or
▪︎Issue a refund minus the shipping fee and any product spoilage if applicable.
❓ Problems with Your Delivery?
If your package arrives late, damaged, or not at all, please email us within 48 hours of the expected delivery date so we can investigate: 📩 sales@biltongbuddy.uk
🤝 Our Promise
We aim to provide reliable, friendly service and high-quality South African biltong every time. If there’s ever an issue with your delivery, we’ll do our best to make it right.
🔧 Need Help?
Get in touch with our team at sales@biltongbuddy.uk or message us on social media.