Refund policy

🛍️ Refund & Return Policy

Last updated: 3 April 2026

At Biltong Buddy, we take pride in the quality of our products and your satisfaction is very important to us. If for any reason you’re not completely happy with your purchase, we’re here to help.

 

🔁 Returns

Due to the perishable nature of our products, we are unable to accept returns on perishable food items once they have left our premises.

As our rusks are freshly baked to order, they are non-returnable and non-refundable due to their perishable nature.

We do not offer refunds based on personal taste preferences, as recipes and textures may vary.

However, if there is a problem with your order—such as damaged packaging, incorrect items, or signs of spoilage upon arrival—please contact us within 48 hours of receiving your order so we can make it right.

To help us resolve the issue quickly, please provide:

▪︎Your order number

▪︎A description of the issue

▪︎Clear photos of the product and packaging (if applicable)

 

📩 Email us at: sales@biltongbuddy.uk

 

💸 Refunds

If a refund is approved, it will be processed back to your original payment method within 5–7 business days.

We may offer:

▪︎A full or partial refund

▪︎A replacement order

▪︎Store credit or discount code for future use

❄️ Storage Reminder

Please note: We cannot refund products that have spoiled due to incorrect storage after delivery. Please refer to our [Storage Guidelines] to ensure your biltong stays fresh and safe to enjoy.

 

📦 Order Cancellations

Orders can be cancelled within 1 hour of placing—after that, we may have already started preparing or dispatching your order.

 

🤝 Our Promise

We’re a small, proudly South African-run business and your satisfaction matters. If something’s not right, we’ll do our best to fix it quickly and fairly.